Return and Cancellation Policy

Return and Cancellation Policy:

• Tampered Packages: Do not accept any product that appears tampered with by courier services.
• Unboxing Proof: Please record a video while unboxing the package as supporting proof.
• Seal and Authenticity:

• If you have doubts about the product’s authenticity, do not break the seal.
• No Refund/Replacement: Products with a broken seal are not eligible for return or replacement.

• Damaged Products: Refunds are not applicable for damaged products.
• Taste or Mixability:

• We are not liable for concerns regarding the taste or Mixability of products.
• Any such issues must be raised directly with the brand, as no returns or replacements are available for the same.

• Return Eligibility:

• Returns must be requested within 7 days of receiving the product.
• Ensure the product is unused, and all tags, boxes, and packaging are intact.
• Shipping Charges: Two-way shipping costs will be deducted from the refund amount.

Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?

A: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with invoice copy to our customer care at [email protected] and you will get revert in 24-48 hours.

Once you raise the concern we will investigate for same you will get revert in 24-48 hrs. If we need we might raise the concern to brand or importer and in those situations, we need to wait for the revert from same.

Once the investigation is over if we arrange a reverse pickup then below will be the process

1. Our courier partner will take 1-2 working days to pick up the product/item from you,

2. As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.

3. Once the product is received back to us quality team check it and give update related to the product condition, as we need the product in the same condition as delivered to you.

4. On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product).

5. In case we receive a negative response the product would be sent back to you in the same condition.

Note – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos.

Q. What should I do when I receive courier damaged product/item?

A. We recommend you not to accept the product/item from the courier boy and kindly take images (or videos) of the same and share with us at [email protected] ( Expected Response in 24 – 48 hours). It will help us to raise the concern with the respective courier partner.

Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.

Q: Is there a category specific policy for returns?

A: Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Fitness Equipment: There is no return policy for any product unless it is damaged in transit.

The following shall NOT be eligible for return or replacement:

1. Damages due to misuse of the product
2. Incidental damage due to malfunctioning of product
3. Any consumable item which has been used or installed
4. Products with tampered or missing serial / UPC numbers

*Stock Clearance Product are not Eligible for Returns / Replacement.*

Any damage/defect which is not covered under the manufacturer’s warranty. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

Some special rules for promotional offers may override. In case of any queries, please write to our customer care on [email protected].